Customer Experience & Service

Personalise, support, and root-cause — at scale you can trust.

Insight for customer-facing and service teams — without unmanaged AI risk.

cx.explai.com

Which tickets drive most escalations — and how should we route them?

15% of tickets drive 60% of escalations — auto-route billing disputes to finance first.

1 Ticket taxonomy × escalation log · service exceptions

Projects we deliver

instead of one-size recommendations

Transparent drivers and eligibility rules you can audit.

instead of survey-only insight

Behaviour and feedback into cited insight — challenge pet theories.

instead of unmanaged LLM chatbots

Grounded in your policies, with escalation rules and continuous eval.

instead of manual triage piles

Route and prioritise with evidence — surface systemic issues behind the queue.

instead of vague “bad data”

Cite which systems and definitions conflict — and why metrics disagree.

Customer Experience & Service

Tell us the decision. We’ll map the project.

A short call on the question that matters — and the right first step.